We offer a 100% money back guarantee on the cost of each bag... But you won't need it. Why? Because a) once you get your hands on your very own V'nessa bag you're going to fall absolutely in love with it & everything about it. Because b) We know everyone you know, and even some people you don't, will tell you how awesome it is. Because c) We know how impressed with the craftsmanship you'll be.

This is what our customers tell us everyday, we're sure you will too! If not, return the bag unused with in 30 days of purchase and we will refund you.

Taking care of your handcrafted bag is easy, simply spot clean with cold soapy water. All our bags are double stitched so your bag can handle a gentle cold machine wash too.

Naturally excessive washing isn't going to be kind to colours & we can't guarantee colours won't fade, dry in the shade with something weighty in it to avoid wrinkles.